Orders

• What should I do if I need help placing my order?

Contact our Customer Service using our contact form and we will be pleased to help you.

• I just finished placing my order but have yet not received the summary of my purchase.

It may take a few minutes for your order summary to be sent after the order is finalized. We recommend you check the “Spam” folder in your email account.

If you do not receive an email, please contact our Customer Service team so an immediate solution can be found for the problem.

• Who pays the duties, if any?

We have no control over any taxes or duties that may be levied on your order. Customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.

• Can I buy a spare OWO Skin?

If you’re interested in buying an extra OWO Skin, send us an email using our contact form.

• I want to buy an OWO Development Kit. Can I purchase it directly from the website?

To acquire an OWO Development Kit, you need to fill out our contact form in our website: https://owogame.com/owo-for-developers/

Please note that applying for the devkit on this form does not ensure the purchase, as all applications must first be approved by OWO.

• Is it possible to modify the order I just placed? 

We always strive to offer the best shopping experience. If you encounter any difficulties, please contact our Customer Support team via our contact form within 24 hours of your purchase.

• I chose the wrong size. Can I change it?

To make sure you choose the right size, make sure to measure yourself correctly (follow the instructions in this video). Contact us at support@owogame.com. if you have any questions. You can change the size before the manufacturing process starts.

• Can I change my address?

Sure. Send us a message via our contact form and provide us your updated address. You can change the address before the shipping process starts.

• Can I change my phone number or contact information?

Sure. Send us a message using our contact form and provide us your updated information.

• What should I do if I need help placing my order?

Contact our Customer Service using our contact form and we will be pleased to help you.

• I just finished placing my order but have yet not received the summary of my purchase.

It may take a few minutes for your order summary to be sent after the order is finalized. We recommend you check the “Spam” folder in your email account.

If you do not receive an email, please contact our Customer Service team so an immediate solution can be found for the problem.

• Who pays the duties, if any?

We have no control over any taxes or duties that may be levied on your order. Customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.

• Can I buy a spare OWO Skin?

If you’re interested in buying an extra OWO Skin, send us an email using our contact form.

• I want to buy an OWO Development Kit. Can I purchase it directly from the website?

To acquire an OWO Development Kit, you need to fill out our contact form in our website: https://owogame.com/owo-for-developers/

Please note that applying for the devkit on this form does not ensure the purchase, as all applications must first be approved by OWO.