Terms & Conditions

Terms & Conditions

1. Information about us

These General Terms and Conditions (“GTC”) shall apply to all distance sale relationship between Boreal Technology & Investments S.L. (the “Company” or “OWO”) and you (the "Customer" or the “User”), which are drafted in accordance with the Spanish legal provisions and, among other, the following: (i) Legislative Royal-Decree 1/2007, of November 16th, approving the revised text of the General Law for the Defence of Consumers and Users; (ii) Law 7/1998, of April 13th, concerning General Terms of Contracting; (iii) Law 3/2014, of March 27th, amending the revised text of the General Law for the Protection of Consumers and Users; (iv) Law 3/2018, of December 5th, concerning the Protection of Personal Data and Guaranteeing Digital Rights; (v) Law 7/1996, of January 15th, concerning the Regulation of Retail Trade; (vi) Law 34/2002, of July 11th, concerning Information Society and Electronic Commerce Services.

Customers or Users may access, print, download and save the GTC at any time. In any case, the GTC will be permanently accessible on owogame.com (the “Website”).

These GTC are updated as of 31/08/2023 and may be modified by the Company at any time.

2. Contractual parties

The sale of products via the Website is carried out by “Boreal Technology & Investments S.L.”, a Spanish company with registered office in Malaga, at Sor Teresa Prat Avenue, 15, Office 5º CP 29003, registered with the Commercial Register of Málaga (Spain), at Volume 5.829, Page 82 and Sheet MA-150.241, having the tax document number B-93.680.163, with email address for this purposes “order@owogame.com” and telephone +34 672 71 22 81.

A Customer, under these GTC, is referred to any natural or legal person who enters into a legal transaction (in this case, an order of goods or technology) for a purpose that cannot be predominantly attributed to their business or self-employed professional activity.

To place an order to purchase any product in the Website, the Customer must be 18 years or older. Therefore, the Customer expressly declares to be of legal age and have the legal capacity to purchase and contract through the Website.

These GTC, together with the specific terms of the purchase agreed between the Company and the Customer (among others, the price, the technical description of the product acquired, the size of the product, etc.) (the “Specific Terms”), shall govern the purchase/delivery relationship between the Company and the Customer.

The Customer, by acquiring any products from the Website, accepts, without any reservations whatsoever, the GTC and the Specific Terms, accepting to get bound by these. Therefore, in case the Customer do not agree with the GTC or the Specific Terms, he/she must refrain from submitting any orders and purchasing the relevant product.

The Company declares that the purchase procedures are expressly specified in these GTC, along with the Specific Terms described during the purchase process.

3. Order and payment

Once the relevant product/s has been selected and the Customer data has been filled in, the Customer must proceed to the payment of the order through the payment method specified on the Website.

After the payment has been made, the Customer will receive an e-mail confirming the order, which will include a summary of the products purchased, the shipping method requested and the destination address (Specific Terms).

If at the time of payment there is any incidence that prevents the payment, the Customer will receive an automatic payment error message and his/her order will not be processed until the payment process is successfully completed.

The prices of the products are expressed in Euros (€). Furthermore, a breakdown of the different concepts to be paid by the Customer (shipping, etc.) shall be also identified at the time of the final confirmation of each order.

All prices shown are final prices, expressly including the European Value Added Tax (VAT), notwithstanding that the user will have at all times disaggregated information on the price of the product. Any other taxes or duties applicable under the country of destination shall be bear by the Customer.

The Company reserves the right to modify the prices of the products at any time. In the event of price changes, these changes will not affect the price of confirmed orders.

Data protection

The Company shall collect, store and use information about the Customer’s identity during the order process only for the execution of the contract itself. Unless required for the execution or implementation of the contract (e.g. for shipment with the respective logistics partner) or required by law, the Company shall not share information with third parties.

The transfer of information related to the Customer’s identity that accumulates during the order process will be protected by SSL encryption, a method used by many banks in home banking. To allow the Customer to pay securely online by credit card, the Company uses the payment services of Commercial Global Payments. The information entered for online payment will be collected directly by this service and will only be used to execute the payment order. The Company does not collect or store this information ourselves.

The Customer can access to the Company’s Data Protection Policy available in the Website.

Terms and payment methods

The Company shall accept international credit cards and ship internationally (with some restrictions). The Customer can pay for his/her orders with the following credit or debit cards: Visa®, MasterCard®, American Express®, Maestro®, JCB®, Google Pay® and Apple Pay®. PayPal® is not accepted. You can also pay in 3 parts thanks to Klarna.

Cards, as with other forms of payment, are only debited once the OWO Assassin’s Creed Mirage Edition pre-order is accepted. The charge may be placed on hold and not extracted immediately.

OWO is a Spanish entity and hence requires a double authentication. If the Customer has difficulty making the payment, the Company recommends to get in touch with his/her bank.

In addition, the Customer gives his/her express consent to issue the invoice in electronic form.

Discount codes

OWO may periodically offer discount codes to its users. These discounts may only be applied in accordance with the instructions specified by OWO with respect to each code, and in any case, Users may use only one code per order. The use of discount codes will not be compatible with other certain promotional actions.

4. Pre-order of the product

Please note that pre-order products are subject to longer delivery times, as they are a pre-sale product under development. Once the pre-order products go into manufacturing, the Company will contact you by email or any other via. The Customer will be also informed by the courier that the product has been shipped ("Shipping Confirmation").

5. Cancellation

Both the Company and the Customer may cancel this booking, terminating the pre-order at any time, for any or no reason, with no charge, before the Company notifies the Customer that the product is ready for manufacture. In that case, the Customer will get a refund of the Purchase Price without penalty (with the exception of the banking deduction charges due to foreign transaction fees). If the Customer cancels after starting the manufacturing process, the Customer will be charged with the full cost of the product.

The Company may cancel the Customer’s booking at any time, not being liable for any damages and/or expenses, in the following cases:

When there are reasonable indications that the order placed may be fraudulent.

Due to a lack of availability of the product.

When there are reasonable indications that the Customer is in breach of any of these GTC.

When the payment information provided by the Customer is incorrect or unverifiable or when the Company receives a "chargeback", i.e. a debit denial from a bank for a purchase not made by the credit card holder.

In the event of involuntary errors, such as, among others, technical or typographical errors which may disturb the prices or the rest of the data regarding the products contained on the Website.

In the event of a computer attack, virus or force majeure.

In such cases, the Customer will receive a full refund of the Purchase Price without interest (with the exception of the banking deduction charges due to foreign transaction fees).

6. Refund & Return policy

Non-customized products

The Customer will have the right to return the product acquired within a period of 14 calendar days from delivery, provided that such product has not been opened. This deadline shall be deemed to have been met if the Customer sends back to the Company the product/s before the end of the 14-calendar day period. Customer’s right to return the product shall apply only to those unopened products (i.e., without opening the box or the packaging in which it was sent by courier). No refund will be made if the Customer has opened the packaging of the product.

In case of refund, the Customer will be responsible for the shipping and management costs, including, but not limited to, customs and taxes necessary to deliver the product/s to the Company’s address indicated below. If the Company receives a product outside the stipulated period, opened from its packaging or with a packaging other than the original, or that, in short, does not meet the conditions to be able to return the product described above, the Customer will not be entitled to a refund.

The products must be returned in their original packaging to the address below:

Sor Teresa Prat Avenue, 15, Office 5º, CP 29003, Málaga, Spain.

For any questions or processing needs, please contact us at order@owogame.com. Should the Company approve the return, the refund would be processed and the purchase price paid (with the exception of the banking deduction charges due to foreign transaction fees) would be reimbursed to his/her credit card or original payment method, within 14 days as from the approval of the refund.

In cases where the Customer considers that the size of the product purchased does not meet his/her needs, he/she may request a size change, within a period of 14 calendar days from delivery. In that case, the Customer may select another size, provided that (i) it is the same product, (ii) it is not a customized product and (iii) the product is clean, unused, undamaged and returned in the same conditions in which were received by the Customer. Please note that this option will only be displayed when the above conditions are met. The Customer will be able to make this change only once.

When requesting a size exchange, the Customer will assume the shipping and management costs, including customs and taxes, necessary to send the product to the Company, as well as the shipping and management costs, including customs and taxes, of the changed size product to be delivered to the Customer. The Skin may be sent by itself, without the original packaging, to reduce the shipping costs.

Customized products

When the Customer acquires a customized product, once the manufacturing process has started, the Customer will not have the right under any circumstances to withdraw from the contract nor to return the product. Please note that customized products are made exclusively for the subsequent order and therefore cannot be returned except for a manufacturing defect. For this reason, the Customer will not neither have the right to request a size exchange. The Company highly recommends the Customer to make sure he/she chooses the right size. To do so, use the size chart provided for these purposes in the Website.

7. Warranty

The Company is liable to its Customers for the perfect functioning of the product sold, as far as their proper functioning is concerned, for a warranty period of 2 (two) years from the date of purchase. The warranty is not transferable to other persons.

The warranty does not cover defects resulting from improper handling of the product or resulting from accidents. The warranty expires as soon as the Customer themselves or a third party not authorized by the Company repairs or modifies, or attempts to repair or modify, the product. The warranty only covers the repair or replacement of the faulty product. If, during the warranty period, a defect is found in one or more of the components covered by the warranty, the Company may choose to repair the product free of charge or replace it free of charge with another of the same model. The exercise of the right of warranty requires the presentation of the faulty product, as well as a copy of the invoice and proof that the defect has arisen within the warranty period.

In the absence of proof, the products shall be deemed adequate for its functioning if (i) they comply with their descriptions on the Website (ii) they are suitable for the use to which the products are normally sold and (iii) they present the quality and performance usual for a product of the same type.

If the product acquired is defective or present a manufacturing fault, the Customer will contact the Company as soon as possible by email to order@owogame.com. Once the product has been received by the Company, the latter will examine it and communicate to the Customer whether they are entitled to a repair or replacement. Shipping and management costs to present the faulty product at disposal of the Company may be assumed by the Customer and, only if the Company approves the replacement or repairing of the product, the cost assumed by the Customer shall be reimbursed using the same system used for payment (with the exception of the banking deduction charges due to foreign transaction fees). The return or replacement of the product will be carried out as soon as possible and, in any case, within 30 calendar days following the communication to Customer noticing that the repair or replacement of the defective product is approved, in which case the Company will send the replacement product or the already repaired product to the Customer at its own risk and expense, including the shipment, unless it is impossible or involves disproportionate costs for the Company, in which case the amount paid will be refunded entirely to the Customer. In case of refund of the purchase price paid by the Customer, it will be made using the same system used for the payment.

The Company therefore recommends the Customer to send an e-mail to order@owogame.com with a video of the faulty product, a copy of the invoice and a description of the problem, so that the Company can clarify the problem in advance. The Company will contact the Customer within a few days.

The Company strongly recommends that when returning products, the Customer uses registered or special shipping, as the Company cannot refund products that are lost in the mail. The product must be returned in the same condition in which was received, i.e. clean, undamaged (other than the manufacturing fault raised) and with its original packaging. All products will remain on Customer’s responsibility until the Company receives them.

The products must be returned to the Company´s address indicated in Section 7.

In case the return or replacement of the defective product is not approved by the Company, the Customer will be entitled to receive the same product, but the Customer will be responsible for the shipping and management costs, so costs of return will be borne by the Customer, including customs and taxes.

8. Shipping

There is currently a waiting list. Check the shipping list to know the estimated shipping time for the product.

The Customer will be charged with the shipping costs. If any, customs or import duties may be also borne by the Customer. The Customer expressly accepts to pay these charges in order to receive the package.

In the event that a package is detained at customs, it will be the responsibility of the Customer to pay any taxes and customs fees applied to the package. The Company is not responsible for the cost of customs, nor for any delays that may be caused by customs in the delivery of the package. The User will not be entitled to return the order for this reason.

Shipping territories

The Company currently ships to all territories except: Iran, Sudan, Cuba, Syria, North Korea, Uganda, Republic of China and Afghanistan.

The Customer will select the delivery country from the dropdown. If the country does not appear in the dropdown and is not one of the exceptions, the Customer will be able to contact the Company via email at order@owogame.com to determine the best way to proceed.

The Company will ship its products through its logistics partners. It will be made under strict compliance with sanitary regulations.

The Company declares not to have control over any taxes or duties that may be levied on the Customer’s order.

Due to security issues, the Website will not process any order to a delivery address that is a mailing list or a PO box. All online purchase packages are hand-delivered to the recipient, so it is not possible to deliver them to a mailbox.

Shipping times

The products shall be expected to be delivered within four (4) to ten (10) business days from the Shipping Confirmation.

Although the Company will try to deliver the products as soon as reasonably possible, the Customer declares to understand and agree that there may be delays. The estimated time of delivery (ETD) is subject to change, and the Company does not represent or guarantee that it will be able to ship the product on the estimated date. Accordingly, in the event of a delay and failure to meet the estimated time for shipment and/or release of the product, the Company shall not be liable for any damages that may occur due to the delay, nor shall the Company be required to provide any discounts, refunds or credits due to such delays.

9. Liability

The Company’s maximum liability in relation to any product purchased on the Website shall be strictly limited to the purchase price of such product.

Under no circumstances shall the Company be liable for any losses of any nature whatsoever or for any indirect or consequential damages suffered by the Customer. In case the Company is liable for any damages (except for those described above) arising from the acquisition by a Customer of a product, the sole and exclusive remedy shall be the refund (total or partially) of the purchase price of the relevant product without interest.

The Company has made an effort to display as accurately as possible the colours and images of the products that appear at the Website. Nevertheless, the Company cannot guarantee that the display of colours is accurate, with no liability arising in this case.

The Company reserves the right to limit the sale of any product to any person, geographic region or jurisdiction. The Company may exercise this right on a case-by-case basis. In addition, the Company reserves the right to limit the quantity of products to be offered in the market. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of the Company, which reserves the right to discontinue any product at any time.

In addition, the Company do not warrant that the quality of any products or other material purchased by the Customer will meet his/her expectations. In particular, it is placed on record that the product is based on the electromagnetic technology and, therefore, the perception of electromagnetic impulses is different for each Customer, so the Company does not guarantee the type or intensity of them to be perceived by the Customer nor the expectation of the Customer related to the product purchased. Furthermore, the Company is not liable for any physical consequences that the Customer may suffer due to the use of the product. The Customer expressly agrees that (i) it has checked the description of the product and decided that its use is suitable for him/her, as well as (ii) his/her use of the product is at his/her sole risk.

10. IP Rights

The Customer expressly acknowledges and agrees that all copyright, trademark and other intellectual property rights in any material or content provided as part of the Website or related to the product shall remain at all times owned by the Company or its licensors, waiving the Customer to use them.

11. Website

When accessing the Website, www.owogame.com, information from the browser used on the correspondent device is automatically sent to the Website servers. This information is stored temporarily, in a “log file”. The following information will be collected in this process without any action on the Customer’s part, and will be stored until it is automatically deleted:

IP address of the requesting terminal.
Date and time of Access.
Name and URL of the file that was accessed.
Website from which the Customer is accessing (referring URL).
The browser used and, if applicable, the operating system of the Customer’s computer and the name of his/her access server.

The specified information is processed only and exclusively for the following purpose:

Ensure that the Customer can connect to the Website without any problems.
Ensure that the use of the Website is appropriate.
Evaluate system security and stability.
Other administrative purposes.

The legal basis for processing information is governed by Article 6(1)(1) lit. of the GDPR. The Company’s legitimate interest in collecting information is implicit in the purposes outlined here. Information will never be used or collected for the purpose of inferring the Customer’s identity.

12. Privacy Policy

The Customer can access to the Company’s Data Protection Policy available on the Website.

13. Applicable Law and jurisdiction

The sale relationship between the Customer and the Company shall be governed by Spanish law.

Any clause or provision of these GTC that is declared to be unlawful, invalid or unenforceable, will be excluded from the GTC and considered inapplicable, being replaced by another clause that resembles the previous one as much as possible, without affecting the rest of provisions.

In case any conflict or discrepancy arises upon these GTC or the Specific Terms, the courts in Spain that will have jurisdiction to hear any such matters will be those based on the address of the Customer.

For Customers whose address is not in Spain, the parties hereby submit themselves to the courts of Málaga, Spain, expressly renouncing to any other jurisdiction.