All Founder Editions are manufactured specifically for their owner. The manufacturing and shipping order is stipulated by order number, so those who were the first to buy the product, will be the first to receive their Founder Edition.

You will receive an email before the product goes into manufacturing where you will have to confirm your size and customized name. After that, you will receive another email when the product is shipped.

Do not use the OWO Skin if you have a pacemaker or metal implants in the torso. If you need more information, contact us at order@owogame.com.

The colors of the products that appear on the website are as true to life as possible. However, variations may occur due to the color reproduction capabilities of the device used to view the products.

The website is currently available in 2 languages: English and Spanish. You can make your selection by clicking at the top right of the screen.

All prices are in Euros (€). However, it is possible that the website will automatically detect the buyer’s country and display the local currency. If no change is made, payments will be made in Euros.

OWO’s Founder Edition must be pre-ordered due to their exclusivity and longer manufacturing time as they usually include manual production processes like the name customization.

It may take a few minutes for your order summary to be sent after the order is finalized. We recommend you check the “Spam” folder in your email account.

If you do not receive an email, please contact our Customer Service team so an immediate solution can be found for the problem.

As a special offer for the Founder Edition buyers, we currently take care of the shipment to its destination.

We have no control over any taxes or duties that may be levied on your order. Customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.

Delivery times depend on the country to which orders are shipped. OWO will manufacture products on a first-come, first-served basis. As a general rule, the delivery period starts from the moment you receive the sending confirmation by email and can take from 4 to 10 days.

We currently do not ship to the following countries: Iran, Sudan, Cuba, Syria, North Korea, Uganda and Afghanistan.

Delivery addresses located in the listed countries will be rejected at the time of ordering. You may send us an email to clarify.

Due to security issues, owogame.com will not process any order to a delivery address that is a mailing list or a PO box. All owogame.com packages are hand-delivered to the recipient, so it is not possible to deliver them to a mailbox.

Deliveries from our shipping partners (FedEx and MRW) will be made under strict compliance with sanitary regulations.

If for any reason you are not satisfied with your product, we accept returns and offer full refunds for all qualified items, except customized items, within 15 days from your receipt of delivery.

Items must be returned unworn, unwashed, undamaged and unused. Read more about returns in our General Terms.

Products available for pre-order are special items due to their personalized design and unique manufacturing process. As they are made to order, they are different from other products.

You can pay for your orders with the following credit or debit cards: Visa®, MasterCard®, American Express®, Maestro®, JCB®, Union Pay®. Step by step instructions are available on the website.

All transactions carried out on owogame.com are secure and supported by the 3D Secure protocol for online credit and debit card transactions. In addition, the security of payments made with Visa® and MasterCard® cards is reinforced with the “Verified by Visa®” and “MasterCard® SecureCode” authentication systems and use the EU Payment Services Directive (PSD2) and Strong Customer Authentication (SCA) security protocol.

Likewise, Boreal Technologies has implemented security measures to protect the personal information you provide against all types of unauthorized access and use. However, remember that the transmission of data over the Internet is never 100% secure and that the information disseminated online can potentially be collected and used by third parties.

Cards, as with other forms of payment, are only debited once the Founder Edition pre-order is accepted. If you take advantage of the 20% discount prepayment promotion, the full amount will be charged immediately.  If you prefer to pay the pre-booking fee of € 50, you will have to pay the rest to continue with the production process at a later stage – with no discount.  

However, it is possible that your card or other form of payment may indicate a reserve on the amount when placing the order.

A unique 3- or 4-digit code protects your transactions at a distance. This code can be found in the following places:

1. a) On the back of the card in the space reserved for the card holder’s signature. It consists of 3 digits (e.g., Visa or MasterCard).
2. b) On the front of the card, above the card number. It consists of 4 digits (e.g., American Express).

Your bank may request some additional verification.

We accept international credit cards and ship internationally (with some restrictions). When placing your order, simply enter the international billing address that corresponds to the card.

We will be happy to reply any messages asking for a delivery to a specific country.